Privacy Policy
1. Introduction
Saafir values your privacy and is committed to protecting your personal data. This Privacy Policy explains how your information is collected, used, shared, and safeguarded when you use Saafir’s Chauffeur and Stays services through our website or platforms.
2. Information We Collect
We may collect the following types of information:
- Personal details (name, email address, phone number)
- Booking details (journey dates, pickup and drop-off locations, accommodation details)
- Passenger and guest information
- Payment and transaction details
- Device, browser, and usage data when you access our platform
3. How We Use Your Information
Your information is used to:
- Process and manage chauffeur and accommodation bookings
- Send booking confirmations, updates, and service notifications
- Provide customer support and resolve issues
- Improve platform functionality, service quality, and user experience
- Send promotional or marketing communications (only with your consent)
4. Legal Basis for Processing
We process personal data based on one or more of the following:
- Your consent
- Contractual necessity to fulfill bookings
- Compliance with legal and regulatory obligations
- Legitimate business interests, where applicable
5. Data Protection & Security
Saafir implements industry-standard technical and organizational measures, including encryption and access controls, to protect personal data against unauthorized access, loss, misuse, or disclosure.
6. Data Sharing & Third Parties
We may share your information only with:
- Chauffeur suppliers and rental companies
- Accommodation providers and property partners
- Payment gateways and financial service providers
- Technology and infrastructure partners (under strict confidentiality)
Saafir does not sell, rent, or trade personal data to third parties.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enhance website performance and usability
- Analyze traffic and usage patterns
- Personalize content and offers
You may control cookie preferences through your browser settings.
8. Data Retention
Personal data is retained only for as long as necessary to:
- Fulfill booking and service obligations
- Meet legal, accounting, or regulatory requirements
- Resolve disputes or enforce agreements
9. Your Rights
Subject to applicable laws, you have the right to:
- Access your personal information
- Request correction or updates
- Request deletion of your data
- Withdraw consent for marketing communications
Requests can be made by contacting Saafir’s support team.
10. Cross-Border Data Transfers
Your data may be processed or stored in Saudi Arabia, the United Arab Emirates, or other jurisdictions where Saafir or its service partners operate, in compliance with applicable data protection laws.
11. Policy Updates
Saafir may update this Privacy Policy from time to time. Any changes will be published on our platform, and continued use of our services implies acceptance of the revised policy.
12. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia and the United Arab Emirates, as applicable.